Rhydburg, established in 1987, is a pharmaceutical manufacturing company in India. They are one of the leading manufacturing unit of pharmaceutical drugs in both the Indian and global Market. They manufacture tablets, capsules, oral liquids, ointments and creams, Granules for powder, Sachets, Small volume and dry powder injections.
Rhydburg deals with various stakeholders and clients on a daily basis. One of the leading pharmaceutical manufacturing units was lacking in their customer service. They were unable to provide instant assistance to their clients and customers leading to various complications such as:
- Clients and customers were unable to make online transactions
- They were unable to place their orders according to their convenience
- They couldn’t provide feedback or register their complaints and get instance response
Notbot’s Chatbots catered to all of these problems of Rhydburg. It provided their customers with virtual assistance which could be availed at any time of the day. It provided them with a 24/7 customer service which can be used to place orders, make online payments, get delivery alerts and send valuable feedbacks.
How Notbot’s chatbot helped Rhydburg interact better their customers:
Notbot’s Chatbots provided Rhydburg clients and customers 24/7 customer service on WhatsApp.
- They were able to book their orders on WhatsApp
- They could make online transaction
- They received notifications regarding completion of a payment, confirmation of an order, and the current status of an order.
- After receiving an order, they were able to share their feedback on WhatsApp.
Notbot’s Chatbots provided a very pleasant experience to Rhydburg’s clients and customers.
Notbot’s Chatbots sent automated response to Rhydburg clients and customers through Facebook messenger. This increased customer engagement and attracted new leads. It delivered immediate support to anyone who reached out to Rhydburg. Anyone who filled out a survey or clicked on a Rhydburg ad in Facebook received instant response via WhatsApp.
Notbot’s Chatbots enabled Rhydburg to provide quality customer service to their customers which lead to the overall development in their business.