ApniBus lets you see the number of buses that are available in your region. You can also look at the amount of seats that are available in a certain bus and book tickets to your preferred location through ApniBus. Hence, Apnibus makes your journey more convenient by enabling you to book tickets and check the availability of buses from any location.
Now, one of the major challenges that apnibus faced was that they were unable to connect to their audience in an efficient manner. Their customers couldn’t get any personalized assistance via a virtual assistant who could provide a real time conversation and solve their issues instantly.
Notbot’s Chatbot features enabled apnibus to provide 24/7 customer service without any human interaction. Their customers can get personalized assistance at any moment of the day regarding any query that they are facing.
How Notbot’s Chatbot helped apnibus connect better with their audience:
Facebook integration:
Notbot’s Chatbot enabled apnibus to effective connect with their customers. Anyone who clicked on an apnibus Facebook ad received instant assistance through Whatsapp.
Whatsapp integration:
Notbot’s Chatbot enabled apnibus to provide 24/7 personalized assistance to their customers. The customers can easily ask any question and get instant service at any moment.
They can easily check the availability of buses in their area, the number of seats available in a particular bus and also book tickets to travel to their desired destination by connecting to apnibus through Whatsapp.
The process is made so easy that customers can even activate it by giving a miss call on the concerned number. After this, the chatbot opens up the conversation on the customer’s whatsapp number.
Notbot’s Whatsapp Chat Bot caters to customer queries such as:
- Nearest buses available
- Number of seats available
- How to book tickets
- Complaints
Our Chatbot led to the deduction in human labor costs of ApniBus that were earlier required to assist customers.
